Troubleshooting Material Jams – Stratasys F123 Series
If your Stratasys F123 Series 3D printer is experiencing a material jam, follow the steps below to inspect and clear the material path.
๐ง Step 1: Unload Material from the Print Head
- On the printer touchscreen, go to the Materials page.
- Tap the head icon (not the material bay icon) to open the Head Details screen.
- Tap Enable to enter the Head Maintenance Menu.
- Press Unload Head. The system will heat the head and attempt to retract the material. This may take several minutes.
View full unloading instructions in the user guide
๐ Step 2: Inspect the Material Path
- Power off the printer and open the top lid to access internal components.
- Disconnect the material tube from the top of the head.
- Check for material stuck in the print head.
- If material is jammed, remove it manually once the head is at temperature. Use caution and appropriate tools if needed.
- At the back of the printer, locate the two Y-blocks. Disconnect the tubes and inspect for any blockage.
- Clear any stuck filament using needle-nose pliers or similar tools.
โ Step 3: Test the Path and Reload Material
- Manually feed some filament from the material bay toward the print head with the tube disconnected at the head to ensure the path is clear.
- Reconnect all tubes securely.
- On the printer touchscreen, return to the Materials page.
- Tap the material bay icon for the appropriate material.
- Press Load and allow the printer to feed the material into the head.
View loading/unloading documentation
๐ Additional Resources
If youโve followed the steps above and the material still wonโt load, please contact our support team for further assistance.
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